REFUND & RETURN POLICY

At Simply Tallow Skin, every product is carefully crafted with love, intention, and natural ingredients. Because our skincare items are made fresh and designed for personal use, we’re unable to accept returns once a product has been opened or used.

However, your happiness matters to us! If your order arrives damaged, incorrect, or if you experience any issues with your purchase, please contact us within 7 days of receiving your order. We’ll gladly review your request and offer a replacement or refund where appropriate.

To be eligible for a return, your item must be:

• Unopened and in its original packaging
• Returned within 14 days of delivery
• Accompanied by proof of purchase

Please note that:

We do not accept returns or refunds for products that have been opened, used, or purchased during a sale or promotion.

Shipping costs are non-refundable.

Customers are responsible for return shipping unless the item arrived damaged or faulty.

To start a return or report an issue, please email us at simply.tallowskin@gmail.com with your order number, photos (if applicable), and a brief description of the problem.

We’re a small, handcrafted brand, and your understanding means the world to us — thank you for supporting slow, natural skincare made with care.